Privacy Notice

Last updated - 1st February 2025

Registered name: Showminder Solutions Limited

This privacy notice tells you what to expect us to do with your personal information.

This notice covers the following topics:

Contact details

Online -

Online contact form - click here

Post -

Dolmans Chartered Accountants, The Mews, Hounds Road, Chipping Sodbury, BRISTOL, BS37 6EE, GB

Email -

support /at/ showminder.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Account information
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
Information relating to sponsorship

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
IP addresses
Website and app user journey information
Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Payment details
Account information
Relevant information from previous investigations
Financial transaction information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you

How long we keep information

Personal information held against anyone in our systems is kept for up to 1 year from the moment the information is updated.
We have an automated process that removes any personal identifiable information from our records that have been inactive for a year.

Who we share information with

We only share the information with other relevant third parties:
- When using the ShowMinder online platform, information is stored and held securely within the ShowMinder infrastructure. ShowMinder's support team, event organisers & their staff are the only ones with access to your information, which is shared on a need-to-know basis between the parties listed here.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint